Returns & Exchanges
At neue., we want you to love your ritual, which is why we offer a 30-day window for returns on all skincare and beauty essentials. If a product isn't the perfect fit for your skin, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original packaging, ensuring all glass vials and containers are securely cushioned to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our studio receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing