Frequently Asked Questions
Your guide to effortless beauty and seamless shopping with neue.
Are neue. products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All neue. products are 100% vegan and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed with sensitivity in mind. However, we always recommend performing a patch test before incorporating a new product into your routine.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.